Refund policy
RETURNS & EXCHANGES
WHAT IS YOUR RETURNS POLICY?
We stand behind what we build. If something's not right, we'll sort it, provided your return meets the requirements below.
Store Credit & Exchanges: We accept returns for store credit or exchange within 14 days of receiving your order, provided the item is unworn, unwashed, with all tags attached and in its original packaging.
Refunds: We don't offer refunds for change of mind, incorrect sizing, or unwanted items. Store credit and exchanges cover those cases instead.
Refunds are only issued if:
- the item is faulty, or
- you've received the wrong item.
If either applies, contact us with your order number and clear photos of the issue, and we'll organise an exchange, credit, or refund once reviewed.
REALIST reserves the right to reject returns outside the return period, or items not received in original condition. If this happens, the item will be sent back to you, and any shipping costs involved won't be covered by REALIST.
HOW DO I PROCESS A RETURN?
Email info@realistclothing.com with your order number and reason for return. We'll confirm your return is eligible and send you instructions on where to send it back to.
Please don't send anything back before hearing from us; returns sent without contacting us first may not be accepted.
RETURN SHIPPING
Return shipping costs are the customer's responsibility, unless the return is due to a faulty item or an error on our end.
WHAT DO I DO IF MY GARMENT ARRIVES DAMAGED OR FAULTY?
Email info@realistclothing.com with your order number and clear photos of the issue. Once reviewed and approved, we'll cover the return shipping costs and organise your exchange, credit, or refund.