Privacy policy

PRIVACY POLICY 

Realist Co. recognises and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we will ensure that we fulfil our obligations under that Act.

Realist Co. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a shopping experience (the "Services"). Realist Co. is powered by Shopify, which enables us to provide the Services to you.

We recognise that you may have concerns about our collection of your personal information via our website and how we may use that information. We have implemented this Privacy Policy in order to inform you about how we will collect, store and use your personal information, and under what circumstances we may disclose it.

INFORMATION WE COLLECT FROM YOU

From time to time, we may collect personal information such as your:

  • name, billing address, shipping address, phone number and email address;
  • payment and transaction details, including card or payment information processed securely through Shopify's payment systems;
  • order history, items viewed, added to cart, or purchased, returned or exchanged;
  • communications you send us, such as customer support enquiries;
  • device, browser and usage information, including your IP address and how you interact with our website.

Under no circumstances will we request or collect information from you that discloses your political, religious or philosophical beliefs, health or sexuality, racial or ethnic origin, or criminal convictions.

PERSONAL INFORMATION VIA THE WEBSITE

Like most commercial websites, we use cookies, small pieces of information stored in your browser. Cookies make using our website easier by remembering your preferences and, where relevant, converting prices to your local currency for browsing purposes. Cookies will not identify you personally.

If you'd prefer not to receive cookies, you can adjust your browser settings to disable them or to warn you when they're being used. Disabling cookies may affect your ability to use some parts of our website.

YOUR OPTION NOT TO PROVIDE YOUR PERSONAL INFORMATION

Providing us with your personal information is optional. Where it is optional, we'll make this clear to you at the time. When you do provide personal information, you're consenting to our storage, use and disclosure of it as outlined in this Privacy Policy.

We may, from time to time, offer early access, competitions or additional benefits and ask for your details for that purpose. Providing this information is optional, though we may not be able to give you access to those benefits without it. You can opt out of these communications at any time by contacting us or using the unsubscribe link in any email we send.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

  • to process, fulfil and finalise your orders, including shipping, returns and exchanges;
  • to ensure the proper functioning and security of our website;
  • to communicate with you about your account, order or enquiries;
  • to send marketing communications, such as early access to drops, where you've opted in; and
  • to assist with our planning, product development and marketing.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We will not sell, rent or trade your personal information. We may disclose it in the following circumstances:

  • to Shopify and other trusted service providers who help us operate the website and fulfil orders (such as payment processing, shipping and customer support);
  • where required or authorised by law;
  • where you've given express consent for a specific purpose; or
  • in connection with a business transaction, such as a merger, where your information may be transferred as part of that process.

Any third party we share information with is required to keep it confidential and secure, consistent with the Australian Privacy Principles.

RELATIONSHIP WITH SHOPIFY

Our website is hosted by Shopify, which collects and processes personal information to help us provide our Services to you. To learn more about how Shopify handles your data, visit Shopify's Consumer Privacy Policy at privacy.shopify.com.

SECURITY AND RETENTION

We take reasonable steps to ensure the personal information we hold is accurate, up to date and stored securely, accessible only by authorised personnel. No transmission over the internet can be guaranteed 100% secure, and any information you send us is transmitted at your own risk.

We retain your personal information for as long as needed to provide our Services, meet legal obligations, or resolve disputes.

ACCESSING, CORRECTING AND UPDATING YOUR INFORMATION

You have the right to access, correct or request deletion of the personal information we hold about you.

We reserve the right to modify this Privacy Policy at any time. Should any significant changes occur, we'll publish the update on this page. For more information about privacy, visit the Office of the Australian Information Commissioner's website at oaic.gov.au.

SPAM STATEMENT

Realist Co. is committed to complying with its obligations under the Spam Act 2003 (Cth) and any relevant spam legislation in the country from which you access our website.

We assure you that:

  • you may unsubscribe from any mailing list at any time via the link in our emails, or by contacting us directly;
  • we do not use address-harvesting software for any purpose; and
  • if you receive a commercial message that appears to come from Realist Co. but that you didn't expect, please notify us so we can look into it.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us:

Email: info@realistclothing.com Address: 4 Miami Key Rd, Broadbeach Waters QLD 4218, Australia